21+ only

pbd9 Responsible Gambling

Entertainment is enjoyable only when it stays within control. We want every player on our platform to play within safe limits and keep themselves protected.

For players 21 and above

What Responsible Gambling Is and Why It Matters

Online betting and casino games are primarily a form of entertainment. But like any entertainment, they can become harmful if they go unchecked. pbd9 believes every player has the right to play in a safe and secure environment. That is why we treat responsible gaming as an inseparable part of our service.

In plain terms, responsible gambling means playing while keeping full control over your time and money. Set a budget before placing any bets, stick to that limit, and treat gambling as entertainment rather than a way to earn money. Reading our Terms and Conditions will show you that pbd9 operates with transparency from the start.

Only people aged 21 or above may open an account and place bets on our platform. This age limit is both a legal and an ethical requirement. We have identity verification in place to keep minors away from gaming. If you suspect that a minor you know is using pbd9, let us know via our 24/7 live chat or email — we will act immediately.

Remember: gambling is never a guaranteed source of income. Every bet carries an equal chance of winning or losing, and the house edge is always present over the long term. Only bet money whose loss would not affect your daily life.

Your Protection Tools

pbd9 gives you full control over your own play. Use the tools below to set limits with ease.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Once the limit is set, you will not be able to deposit above it within that period.

Account Settings

Session Time Limit

Decide in advance how long you will play in one session. When that time is up, the platform will notify you automatically.

Time Management

Loss Limit

Set the maximum amount you are willing to lose within a given period. Once that amount is reached, play will stop automatically.

Financial Protection

Self-Exclusion

Close your own account for a set period — from one week up to permanently. While self-exclusion is active, logging in will not be possible.

Account Closure

Cool-Off Period

If you want a temporary break from playing, activate a cool-off period. Promotional messages will also be paused during this time.

Temporary Break

Reality Check

You will receive a notification at regular intervals telling you how long you have been playing and how much you have won or lost in that session.

Awareness

To activate these tools, go to your Account Settings or contact our 24/7 live chat support.

Warning Signs of Problem Gambling

Problem gambling does not always start suddenly — it develops into a habit gradually. If you notice the signs below in yourself or someone you know, seek help in time. You will find more detailed answers on this topic in our FAQ.

Betting beyond your budget

Using money meant for rent, food or a child's education to place bets is an important warning sign.

Chasing losses

Placing larger bets after a loss to try to recover what you lost — this pattern of thinking is a major sign of problem gambling.

Hiding it from family

Keeping your gambling secret from family or friends, or lying about it.

Work or studies suffering

Being unable to focus at work or on studies because of gambling.

Restlessness when unable to play

Feeling angry, anxious or uncomfortable when you cannot gamble.

Borrowing money to bet

Borrowing money from others or using mobile banking credit to place bets.

Where to Get Help

Problem gambling is a behavioural issue — it is not a sign of weakness. With the right help, the situation can improve.

pbd9 Live Chat Support

Our 24/7 live chat support team provides assistance in Bengali and English. Contact us directly via live chat to set up self-exclusion or a deposit limit.

Email Support

If you prefer not to speak directly, write to us by email. Any responsible gaming request — changing a limit or closing your account — can also be made by email.
[email protected]

Family and Close Ones

Talk openly with a family member or a trusted friend. The support and understanding of someone close to you can often be a more effective first step than professional treatment.

Professional Counselling

Guidance from a mental health professional or behavioural therapist helps overcome problem gambling through scientifically proven methods. Reach out to a doctor you know or the psychiatry department of a nearby hospital.

Support Groups

Talking to others who have been through the same experience can provide courage and strength. This is available at local mental health centres or community groups.

pbd9's Commitment

Responsible gaming is not just about rules — it is part of our values. We consider every user's long-term wellbeing more important than short-term gain. Under our Privacy Policy, your personal information and gaming data are fully protected.

Age verification for 21+: Age is verified when an account is opened and whenever necessary thereafter.

Protection of minors: We advise parents to use protection software on shared computers or devices to prevent minors from accessing gambling sites.

Transparent information: The RTP and rules of every game are clearly stated. Nothing is hidden.

Self-exclusion applied instantly: Self-exclusion requests take effect immediately — without any delay or complication.

Round-the-clock support: Our support team is available 24 hours a day, 7 days a week in Bengali and English.

No pressure: No promotional messages are sent to players who have self-excluded or taken a break.

Practical Tips for Playing Safely

Building a few simple habits is important for gambling responsibly. Before each session, be clear with yourself about how much time and money you will spend on play today. Never exceed these limits — not even when you are winning.

See gambling as a form of entertainment, not a source of income.
Set a fixed budget before each session — that is your maximum spend.
Never place bets when you are tired, feeling low or have been drinking.
Do not try to chase your losses by placing larger bets straight after a loss.
Take regular breaks — rather than playing for hours on end, take a break after 30–45 minutes.
Keep a balance with other activities — spend time with family, go out, pursue other hobbies.
If you ever feel the situation is out of control, seek help immediately.

To learn more about us and how we operate as a responsible platform, read About Us.

Questions About Responsible Gambling

Yes, at any time. You can activate it yourself from Account Settings, or request it via our 24/7 live chat or email and it will take effect immediately. Your account cannot be reactivated before the self-exclusion period ends.

Lowering a limit takes effect immediately. Requests to increase a limit may take a set period to come into effect — this is intentional, to prevent decisions made in the heat of the moment.

Start by having an open conversation with them — without anger or blame, just expressing your concern. If they are not willing to seek help, contact our support team. It is possible to alert us about their account without revealing your identity.

Yes, any funds in your account remain completely safe during self-exclusion. If you need to make a withdrawal, contact the support team — they will help you complete the process.

No. The minimum age to open an account and take part in any form of betting or casino gaming at pbd9 is 21. Any accounts found to belong to users aged 18–20 are closed immediately and all transactions are cancelled.

Yes, completely. Problem gambling is a behavioural issue and many people have recovered with professional counselling and treatment. Cognitive Behavioural Therapy (CBT) is particularly effective in this area. Do not wait — seek help today.