pbd9 Privacy Policy

1. Definitions and Introduction

In this document, "pbd9", "we", and "our" refer to the pbd9 online gaming platform and its operating entity. "User", "you", and "your" refer to any person who uses our services through the pbd9 website, mobile app, or any other channel.

"Personal information" means any information that can directly or indirectly identify a living individual. This includes name, mobile number, email address, payment-related information, IP address, and browsing data.

"Processing" means any operation carried out on personal information, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.

pbd9 treats user privacy as its highest priority. This Policy has been established to ensure service quality, security, and transparency. To learn more about our overall terms of service, you should read the Terms and Conditions, as this Privacy Policy is an integral part of that document.

2. Data Collection

2.1 Information Collected at Registration

When opening an account at pbd9, we collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Preferred username and password

2.2 Information for Identity Verification

To maintain a safe environment and prevent fraud, pbd9 may request additional information for identity verification in certain situations:

• National ID (NID) or passport number
• Scanned copy of passport or NID
• Selfie or photo (for identity confirmation)

2.3 Financial Transaction Information

During deposits and withdrawals, pbd9 collects the following payment-related information:

• bKash, Nagad, or Rocket mobile number
• Transaction amount and time
• Transaction reference number

pbd9 does not collect or store any payment card details such as card number, CVV, etc.

2.4 Automatically Collected Information

The following information may be collected automatically while browsing the site:

• IP address and device type
• Operating system and browser information
• Cookies and session data
• Page visits, click patterns, and time spent on the site
• Referral URL (where you came from before reaching the site)

3. Purpose of Data Use

pbd9 uses the information collected from you only for the purposes listed below:

3.1 Account Management and Service Delivery

• Creating, verifying, and keeping accounts secure
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Ensuring VIP programme benefits
• Providing customer support services

3.2 Security and Fraud Prevention

• Preventing multiple account registrations
• Identifying suspicious transactions
• Detecting and blocking unauthorised access
• Protecting against financial fraud

3.3 Communication

• Sending transaction confirmation messages
• Sending account security alerts
• Providing support-related information based on your requests
• Sending promotional offers if you have given consent

3.4 Service Improvement

• Analysing and improving user experience
• Identifying and resolving technical issues on the platform
• Planning new features and services

pbd9 does not use your information beyond the purposes stated above and does not sell it to third parties.

4. Data Storage and Security

4.1 Retention Period

pbd9 retains your personal information for the entire duration your account is active. Even after an account is closed, financial transaction records and identity-related information are kept for a specified period in compliance with applicable laws.

4.2 Technical Security Measures

pbd9 uses the following technical measures to keep your information secure:

• SSL Encryption: HTTPS protocol is active on all pages of the site, encrypting communication between your browser and our servers.
• Data Encryption: Passwords and sensitive information are stored using industry-standard encryption algorithms.
• Access Control: Only authorised staff can view your information, and every access is logged.
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities in the system.
• Firewall and Intrusion Detection: Suspicious activity is automatically identified and flagged.

4.3 User Responsibilities

Security is a shared responsibility. pbd9 asks you to follow these practices:

• Use a strong and unique password.
• Do not share your login credentials with anyone.
• If you notice any suspicious activity, inform our support team immediately.
• Always log out after using a public or shared device.

5. Sharing Data with Third Parties

pbd9 does not sell your personal information to third parties. However, certain information may be shared in the specific situations below:

5.1 Service Provider Partners

pbd9 works with certain technology and service providers to operate its services smoothly. These include:

• Payment processing services (for confirming transactions with bKash, Nagad, and Rocket)
• Game software providers (Pragmatic Play, Evolution, JILI, PG Soft, and others)
• Server and cloud service providers
• Fraud detection and identity verification services

These partners receive only the minimum information necessary for their contracted work, and they are also bound to maintain confidentiality.

5.2 Legal Obligations

If pbd9 is required to provide information as part of a court order, government directive, or legal process, it will do so in accordance with the law. Where there is no legal barrier, we will endeavour to notify you in advance.

5.3 Business Changes

In the event of a business restructuring, merger, or sale, user information may be transferred to the new owner. In such cases, users will be notified in advance and the same standard of protection as under this Policy will be maintained.

6. Cookie Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. pbd9 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security — without these, the site cannot function properly.
• Functionality Cookies: Remembering your preferences, such as language or display settings.
• Analytics Cookies: Understanding which parts of the site are used most, which helps improve service quality.

6.2 Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may affect certain site functions, such as maintaining your login session.

6.3 Third-Party Cookies

Game studios and analytics service providers may use their own cookies. These cookies are governed by their respective privacy policies.

7. Your Rights

As a pbd9 user, you have the following rights over your own information:

7.1 Right to Access Information

You can find out at any time what information we hold about you and how we use it. Upon a written request, pbd9 will respond within a reasonable time.

7.2 Right to Correct Information

If any information in your account is incorrect or incomplete, you can request a correction. You can do this by contacting the support team via live chat or email.

7.3 Request to Delete Information

You can request deletion of your information by closing your account. However, records of financial transactions and information related to fraud prevention will be retained for a specified period due to legal obligations.

7.4 Right to Data Portability

You can request a copy of the personal information we hold about you in a portable format.

7.5 Right to Opt Out of Promotional Communications

If you no longer wish to receive promotional messages, you can opt out by using the "Unsubscribe" option in any message or by submitting a request through support.

To learn about your rights regarding responsible gaming, please read our Responsible Gaming page — it covers self-exclusion and limit-setting options in detail.

8. Protection of Minors

pbd9 strictly refrains from providing services to anyone under the age of 21. Age is verified during registration, and additional proof may be requested in suspicious cases.

pbd9 does not knowingly collect any personal information from anyone under the age of 21. If we are informed that a minor has created an account, we will immediately close that account and remove the associated information.

If parents or guardians suspect their child is using pbd9, they should notify the support team immediately.

9. Changes to the Policy

pbd9 reserves the right to update this privacy policy from time to time. Users will be notified of significant changes via SMS or email.

After each change, the "Last Updated" date at the top of the page will be revised. Continued use of the site after any changes will be taken as your acceptance of the updated policy.

Previous versions of the policy are kept in an archive and can be viewed through support upon request.

For full details on our terms of service, user responsibilities, and platform rules, visit the About Us page where you will find a description of our operations and values.

10. Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us:

Support Channels

• Live Chat: Get instant 24/7 assistance through the chat button on any page of the site.
• Email: [email protected] — you can write in Bengali or English.

For data protection requests or complaints, writing "Privacy Request" in the email subject line will help us respond faster. Our support team is able to assist in both Bengali and English.

For general questions, our FAQ page already has answers to many common queries.